Custom Orders
Have a vision in mind? Whether it’s a one-of-a-kind guitar blank, a custom pool cue, or a handcrafted table, we can make it happen.
Fill out the form below with as much detail as possible, and we’ll get back to you with a personalized quote.
Custom Order Deposit & Payment Policy
Deposit Requirement
All custom orders over $250 require a 50% non-refundable deposit at the time of order confirmation. Custom orders under $250 require full payment upfront.
Why We Require a Deposit
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Your deposit secures your spot in our production schedule.
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It covers the cost of materials (many of which are specialty hardwoods we source specifically for your project).
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It confirms your commitment before we begin work.
Final Payment
The remaining balance is due before your order ships or upon pickup. For local pickup, payment must be made in full before we release the item.
Refunds & Cancellations
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Deposits are non-refundable once materials have been purchased or work has begun.
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If you cancel before materials are purchased and no work has started, we may, at our discretion, refund a portion of your deposit.
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In the rare event that Root & Grain Co. cannot complete your order due to unforeseen circumstances, your deposit will be refunded in full.
Lead Times
Custom orders typically require 3–6 weeks for completion, depending on the size and complexity of the project. This timeline begins after we’ve contacted you to confirm all project details and received your deposit.
